Terms of service

Terms & Conditions
Welcome to Hezluxe.
By accessing or using our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.
1. About Us
This website is operated by Hezluxe (“we”, “us”, “our”).
We sell jewellery online to customers in the UK and internationally.
If you have any questions, you can contact us at:
Email: hezluxe@gmail.com
2. Use of Our Website
By using this website, you confirm that:
You are at least 18 years old, or have permission from a parent or guardian
You will use our website for lawful purposes only
You will not misuse or attempt to damage our website or services
3. Products & Descriptions
We make every effort to display our jewellery as accurately as possible. However:
Colours may vary slightly due to screen settings
Product images are for illustration purposes only
All product descriptions may be updated at any time without notice
We reserve the right to limit or discontinue any product at any time.
4. Orders & Payments
When you place an order, you are making an offer to purchase.
Your order is only accepted once payment has been successfully processed and you receive an order confirmation.
We reserve the right to:
Refuse or cancel any order
Cancel orders due to errors, stock issues, or suspected fraud
Payments are processed securely through third-party payment providers. We do not store your card details.
5. Prices
All prices are shown in GBP (£) unless stated otherwise
Prices may change at any time without notice
Shipping costs and taxes (if applicable) are shown at checkout
6. Shipping & Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by postal services, customs, or events outside our control.
Once your order is dispatched, responsibility passes to the customer.
7. Returns & Refunds
Returns and refunds are handled in line with our Returns Policy,
Please contact us by email if you have an issue with your order.
8. Intellectual Property
All content on this website, including images, logos, text, and designs, belongs to Hezluxe and may not be copied, reproduced, or used without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Hezluxe is not liable for:
Any indirect or consequential losses
Losses resulting from misuse of our website or products
Nothing in these Terms limits your legal rights under UK consumer law.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
11. Changes to These Terms
We may update these Terms & Conditions at any time.
Any changes will be posted on this page, and continued use of the website means you accept those changes.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be handled by UK courts.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Hezluxe
Email: hezluxe@gmail.com