Refund policy

Returns & Refund Policy
At Hezluxe, we want you to be happy with your purchase. Please read our Returns & Refund Policy carefully before placing an order.
1. Returns Eligibility
We accept returns only for eligible items and subject to the conditions below.
You may request a return if:
The item is unused, unworn, and in its original packaging
The return request is made within 14 days of delivery
The item is in resalable condition
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or refunds for:
Earrings
Nose rings
Customised or personalised gift sets
Any item marked as final sale
These items are non-returnable and non-refundable, unless they arrive faulty or damaged.
3. Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us within 48 hours of delivery with:
Your order number
Clear photos showing the issue
If the issue is confirmed, we will offer a replacement or refund in accordance with UK consumer law.
4. How to Request a Return
To request a return for an eligible item, please email us at:
Email: hezluxe@gmail.com
Include your order number and reason for return.
Returns sent without prior approval may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty
We recommend using a tracked service, as we are not responsible for lost or delayed returns
6. Refunds
Once we receive and inspect your return:
Approved refunds will be issued to the original payment method
Refunds may take 5–15 business days to appear, depending on your payment provider
Original shipping costs are non-refundable, unless the item was faulty.
7. Exchanges
We do not currently offer direct exchanges.
If your return is approved, please place a new order.
8. Contact Us
If you have any questions about returns or refunds, please contact us:

📧 hezluxe@gmail.com